Cancellation and Refund Policy
We guarantee your full satisfaction or your money back. However, there will be an administration fee of 20% of your
original purchase price will be deducted from the amount refunded.

Our services are final. In most cases, first rendering or any other submission will be created after a deposit is fully paid. If
client agrees to have the first submission but fail to follow through with a project, we will assume that you are satisfied
with it already, and we retain the right to bill you the rest of our fee as a full project in the amount agreed on the invoice.
Once the rest of the fee is paid, we will send you the final result in a large scale without a watermark.

We may accept a refund request in some cases, at our discretion. An instance where we would accept a request for a
refund would be if hanabana art+design and client are unable to work together in a communicative and professional
manner or if creative differences force an end to all work. If this is the case, we will bill at our regular hourly rate of $35,
and it will always be if the amount of hours put towards the job is less than the total amount of the deposit paid for the job.
If this is the case, the remain money left after billing for all hours to date can be refunded to the client, and it may take up
to 10 business days before the money will appear on your account. The money will be transferred back to your credit/debit
card account.

The refund policy will not take effect in any of the following events:
- If you purchased an Animation service
- If you purchased a decoration design service
- If you purchased furniture from hanabanana art+design and have paid down payment
- If you have approved your design
- If work was commenced on one of your samples and information, and 2 or more design changes were effected at your request
- If the party for whom the design is being initially created closes, or changes its name, or changes its activity
- If the project was cancelled for reason(s) unrelated to the design of hanabanana art+design
- If you do not communicate with hanabanana art+design for more than 1 month following the submission of the design
- If other design companies were hired to work on the same logo design project at the same time
​Contact Us for further details.